BOSTON (AP) – A software glitch at a major network provider briefly cut internet service to dozens of financial institutions, airlines and other companies around the world during peak business hours in Asia.
Akamai, which runs one of the Internet’s leading content delivery systems, said Thursday’s problem was not caused by a cyber attack, but by a software glitch in a service that protects customers against denial-of-service attacks. .
Many of the more than 500 affected Akamai customers had their traffic redirected within minutes, but it took more than four hours to fully restore the system, the Massachusetts-based company said. Akamai operates mirrors of customer portals in 135 countries – referred to as frontier servers – designed to speed up access to them.
The Hong Kong Stock Exchange and the four largest US airlines were among those affected. Akamai does not identify its customers, but says they include more than 300 of the world’s banks, more than 30 airlines, more than 200 national governments and 825 retail chains.
Many of the service outages were reported by people in Australia trying to bank, book flights and access postal services in the afternoon. Many of the services were up again about an hour later.
Banking services were severely disrupted. Westpac, Commonwealth, ANZ and St George were affected, along with the website of the Reserve Bank of Australia, the country’s central bank. The Reserve Bank canceled a bond purchase operation due to technical difficulties in several banks that were to participate.
Virgin Australia airline was also affected and mentioned Akamai’s content delivery system. He said the flights largely operated on schedule once he restored access to his portal and customer help center.
There were brief service cuts on American airlines American, Delta, United and Southwest. Because the problems occurred late Wednesday night, when few planes were taking off in the country, the outage had little or no effect on flights, airline representatives said.