Telemedicine, The New Online Assistance That Comes Stomping

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This will be, without a doubt, a spring remembered by COVID-19, but also for solidarity and empathy, for meeting anonymous heroes (read doctors, nurses, cleaners and an endless number of workers who are giving their all), for verify that psychological attention is as important or more than physical health and to discover that telework and telemedicine are no longer future concepts, but that they are here, established and that they are here to stay.

Just a few months ago we would not have considered it, but the situation in which we have had to live, the obligation not to leave home and the need not to congest hospital emergencies has favored access to a new concept of medical care: online medicine. In which from the safety of our homes we can count on quality medical guidance (always for mild cases and common symptoms) without displacement and without waiting.


The rise of telemedicine

In this context, the solidarity initiative # MédicosfrentealCOVID arises. A proposal promoted by DKV, the Spanish Society of Internal Medicine and the Spanish Society of Family and Community Medicine in which the three entities have joined forces to offer online advice through their healthcare professionals, in a totally altruistic way.


The objective, to solve health doubts in real time, to help people who need medical guidance in light cases, thus helping to reduce contagions (avoiding trips to health centers) and to reduce a possible collapse of hospital systems and of urgency.

Assistance is made through the telecare platform that the insurer DKV has made available, openly and free of charge, to the public.

What to do to have an online consultation

To access the teleconsultations you can download the app I want to take care of myself more (available for Android and IOS) on your mobile or chat directly with a doctor from the web. There are already 857 volunteer doctors attached to the initiative, who provide their professional advice during business hours from 00:00 to 23:00 a day. The consultation is made by chat or phone, it is safe and confidential and DKV will not record your data nor will they be used for advertising purposes.

Before trying the possibilities of telemedicine, you must be clear that it is a support consultation and that it is not intended to replace urgent care that you may need. If the case arises, the professional will indicate the need for in-person support and assessment in a health center.

Facing the loneliness of the elderly …

Another vital lesson that this pandemic has left us is that our elders are one of the most vulnerable groups in society and they deserve that we do much more for them. At the moment, we cannot move or stay to hug them, but it will surely be the first thing we do when all this is over. Meanwhile, we will settle for video calls. Although not all the elderly have this attention in the distance.

Sjale DKV

Parallel to the telemedicine service, DKV the General Council of Psychology of Spain, the Spanish Volunteer Platform and the Spanish Society of Geriatrics and Gerontology have launched the solidarity initiative #Nomayorsolo. A project, also free, included in the # psiclogosfrentealCOVID framework, which was created to give emotional and psychological support to one of the groups most affected by the pandemic, and especially, to those older people who are living it alone.

As part of this response to the demand for psychological support for the elderly, the telephone number: 976 388 601 has been set up so that any of them can call and be attended by psychological volunteers (if you know someone in these circumstances who needs it, You can also call for the emotional support process to start.)
Excessive fear of contagion, pain due to the loss of a loved one, anxiety about confinement, a feeling of loneliness and vital anguish for not seeing the family are some of the problems that have been detected most frequently in this population group and that may have improvement after online support.

Emotional health, the pending subject

But not only the elderly need psychological support. Managing confinement, living with the multitude of news, many of them disconcerting, assuming everyone’s work situation and preparing for the new social stage that is sensed after de-escalation, can affect the emotional health of children and adults of very different ways. Because, let’s be clear, we talk at length about health and fitness, but we are poorly prepared to appear before a crisis, like the current one, with emotional strength.

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To help in this situation and provide information and advice tools on emotional well-being, DKV has also launched a website with resources such as videos, tests, articles and content endorsed by doctors and suitable for all audiences with anyone who wants it. You can learn to recognize and regulate your emotions appropriately.

Do you want to take a test and find out what your emotional level is like? Are you one of those 83% of the population that needs “support” to cope with their journey? Or do you belong to the 41% who manage their emotions well without being aware of it? Do not miss the opportunity to get to know you that facilitates telemedicine. A concept of assistance that you are going to incorporate into your day to day, because it is here to stay and make it easier for you to take care of yourself as you deserve.